Refund and Return Policy

Refund and Return Policy

At True Trans Automotives, we are committed to ensuring your satisfaction with every purchase. Please take a moment to read our Refund and Return Policy to understand how we handle returns, refunds, and exchanges.

30-Day Return Policy:

We offer a 30-day return policy from the date of purchase. If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 30 days for a refund, exchange, or store credit. Please note that the item must be unused, in its original packaging, and in the same condition as received.

How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact our Customer Support Team: Reach out to our friendly Customer Support Team via email at support@truetransautomotives.com or by calling [Customer Support Number]. Provide your order number, the reason for the return, and any relevant details.

2. Return Authorization: Our team will guide you through the return authorization process and provide you with the necessary instructions on where to send the item(s).

3. Pack the Item: Ensure the item is securely packed in its original packaging with all accessories and documentation included.

4. Ship the Item: Ship the item to the address provided by our Customer Support Team. We recommend using a trackable shipping service to ensure that the item reaches us safely.

Refund Process:

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If the return is approved, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Exchanges:

If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our Customer Support Team immediately. We will guide you through the process of returning the item and arrange for a replacement or refund.

Non-Returnable Items:

Certain items are non-returnable, including but not limited to:

– Customized or personalized items.
– Items marked as final sale.
– Clearance or discounted items.

Contact Information:

If you have any questions or concerns about our Refund and Return Policy, please contact our Customer Support Team at support@truetransautomotives.com or [Customer Support Number].

Policy Changes:

True Trans Automotives reserves the right to update or modify this Refund and Return Policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.

Thank you for choosing True Trans Automotives. We appreciate your trust in our products and services.